client testimonials
"Experience Engineering awakened us to the experiential voice of the customer that we’d never considered before. Their work with us was pivotal to our current brand ranking, and the catalyst for change and knowledge transfer at Avis.”
Ron Masini, Vice President
Product/Program Development
Avis Rent A Car System
“Experience Engineering has given us a fresh lens for everything we do. It is guiding strategic initiatives in both retail and commercial leasing."
Jim Feenstra, Sr. VP Marketing
Penske Corporation
“Centering everything we do around our clients’ emotional needs has been key to our differentiation. How customers feel now drives our strategy everyday.”
Robert Bauer, CFO
Doylestown Hospital, Doylestown, PA
“Our interest in experience management was initially confined to a North American branding effort. But with the work of the RBC experience council, guided by Experience Engineering, it grew into one of the largest strategic initiatives RBC has ever undertaken.”
Judith Hatley, Sr. VP Client Experience
Royal Bank of Canada
“Now I know why ‘engineering’ is in your name. The process you put us through was invaluable to making the experience tangible and actionable for our team.”
Karla D. Stephens, COO
OSKAR Mobil Telecom
Czech Republic
